Yes. Requesting an estimate is free and does not require a deposit. A cleaning appointment is reserved only after you approve the quote and complete any required booking deposit.

A 25% booking deposit is required for first-time deep cleaning, one-time cleaning, and move-in/move-out cleaning appointments. The deposit is credited toward your total cleaning price; it is not an additional charge. Recurring weekly, biweekly, and every-four-week cleaning visits do not require an upfront deposit.

For an appointment with a 25% deposit, the remaining 75% of the cleaning charge, plus any applicable taxes or approved extras, is due upon completion. For recurring cleaning visits, the full amount is due when the service is completed.

We kindly ask for at least 48 hours' notice to cancel or reschedule an appointment. With at least 48 hours' notice, a booking deposit may be refunded or applied to a new appointment. Cancellations made with less than 48 hours' notice may incur a cancellation fee, if a specific fee was disclosed and agreed to before booking. Any deposit held will be credited against that fee.

If Lupitas Cleaning Service cancels your appointment, you may choose a full refund of the booking deposit or reschedule the cleaning with that deposit applied to the new appointment.